Refund policy

We want you to love your EMBR. If something's wrong, here's how we handle it:

30-Day Guarantee
You have 30 days from the date you receive your order to reach out if you're not satisfied.

Damaged, Defective, or Wrong Item
Contact us at embrcontactservice@gmail.com within 30 days of delivery, with a photo of the issue. Once reviewed, we'll send a full refund or a free replacement — no need to ship anything back.

Changed Your Mind
If you no longer want your item and it's unused and in original packaging, contact us at embrcontactservice@gmail.com within 30 days. We'll evaluate on a case-by-case basis and issue a refund or store credit; because of how our items are fulfilled, a physical return may not be required.

Refund Timing
Approved refunds are issued to your original payment method within 5-10 business days. Bank processing times may vary after that.

Non-Returnable Items
Items marked as final sale, or gift cards, are not eligible for refund.

Questions
Reach out anytime at embrcontactservice@gmail.com.